When you work in the service industry, you quickly find out that dealing with customers isn’t always an enjoyable experience. But, you do it anyway because you care about helping people and you care about getting a paycheck.
Not everyone is cut out for that line of work.
One Florida woman working at an Outback Steakhouse recently found that out the hard way.
She put together a large takeout order for a church and didn’t get a tip.
Her reaction wasn’t great. She posted a video online bashing the church.
Now she doesn’t have a job.
From Fox News:
A Florida Outback Steakhouse worker says she filled a local megachurch’s $735 takeout order and then was fired when she ranted on social media about not getting a tip.
“We take the order over the phone, we put the order together, take payment and then take order to the car,” Tamlynn Yoder, 25, of Lake Park, told the Palm Beach Post. “It’s a lot of work just as much as serving.”
Christ Fellowship Church in Palm Beach Gardens was holding a conference and called in an order to the local Outback Wednesday for 25 steak dinners, 25 chicken dinners and 25 side orders of potatoes that Yoder said she had to prepare, costing her other tips.
“I brought it out, put it in the car,” Yoder told Miami Fox affiliate WSVN-TV. “We received the payment. There was no gratuity. I got upset. I posted a post on Facebook about the church not leaving a gratuity tip.”
As it turns out, Outback has a strict policy forbidding workers from posting about customers on social media, WSVN reported.
From The Daily Meal:
While everyone knows that tipping 15 to 20 percent is the standard for sit-down service in the U.S., there isn’t such a set amount that is a general guideline for takeout and delivery.
According to The Daily Meal’s definitive guide to tipping, when it comes to takeout, “If you’re just picking up a sandwich from the local deli, leaving a tip isn’t a necessity, but a buck or two is always appreciated. If you’re picking up a large order, however, you should plan on tipping at least 10-15 percent, because boxing up all that food isn’t easy and takes up valuable time.”
Christ Fellowship said on Facebook that they customarily leave a tip on takeout orders, but that the volunteer who picked up the food did not know that. After a friend of Yoder’s called the church to complain, the church said it contacted the restaurant to try to get a tip to the server, not to get her fired.
When Yoder went to work the next day, however, she says her manager told her that she was fired, and that the church had been given a $735 refund on their whole bill. A spokesperson for Outback told the Post that company policy says employees can’t post about customers on social media.
It looks like there was a perfectly reasonable explanation why she didn’t get a tip and The Daily Meal was correct to point out that there is a little grey area for takeout orders. Yes, it would have been nice to tip her. But, the world isn’t always nice. You’re going to get bad customers. You’re going to have rough days at work when you work in the service industry. That’s life.
This waitress had every right to vent and we all understand she was frustrated. However, Outback has the right to let her go. She embarrassed the company.
[Note: This post was written by Andrew Mark Miller]